Since 1995, KAISAN has been dedicated to producing high-quality wheeled excavators, crawler excavators, and mini dumpers. Our products consistently adhere to rigorous standards and are exported to over 50 countries and regions worldwide. We have built a strong network of representatives across Europe, Australia, New Zealand, South Asia, and beyond to ensure comprehensive support and service.

Our wheeled excavators, ranging from 5 to 12 tons, offer versatile solutions for a variety of applications. Our crawler excavators, available from 0.8 to 12 tons, are celebrated for their outstanding performance and durability, making them well-suited for even the most demanding tasks. Additionally, our mini dumpers provide a compact and efficient solution for transporting heavy loads, boosting productivity across diverse work environments.

At KAISAN, our team of experienced engineers and technicians is devoted to maintaining the highest quality standards for all our machines. We are committed to ensuring that every product meets stringent quality benchmarks, underscoring our dedication to excellence, safety, and reliability. This unwavering commitment has established us as a leading manufacturer of durable and dependable heavy-duty machinery in the industry.

1. Customer Satisfaction:
We are committed to ensuring a positive experience with every interaction and stand firmly behind every product we provide.

2. Pre-Sales Support:
Feel free to reach out whether or not you choose to partner with us. We offer valuable insights based on our extensive sales and production experience, and can collaborate on developing your product line to boost profitability and mutual success.

3. Customization Services:
We analyze your specific needs to help you select the most suitable machinery. We provide relevant samples and offer tailored recommendations based on your production scale and technical requirements.

4. Sales Assistance:
We are dedicated to addressing your inquiries with personalized attention. Our support includes advising on optimal venue selection, cost-saving strategies, and maximizing the value of our machines.

5. After-Sales Support:

(1)Domestic Service: Our technicians provide on-site service throughout China. For international clients, we offer comprehensive online support and can send technicians abroad for installation and maintenance as needed.

(2)Warranty Coverage: During the warranty period, we replace any machine parts damaged under normal use at no cost.

(3)Post-Warranty Support: We offer contract renewal options to continue receiving the same level of service and support after the warranty expires.

(4)Service Quality: We continuously assess and improve our staff’s service attitude to enhance overall customer satisfaction.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer.

Q: Can you provide customization options for mini  dumpers?

A: Yes, we can offer customization options for mini dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as cabin enclosures or specialized attachments.

Q: What is your minimum order quantity (MOQ)?

A: Our MOQ is one unit.

Q: What is the lead time for orders?

A: Normally 7-10 days or 15-25 days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by bank transfer (wire transfer) or letter of credit (L/C).

Q: Do you provide product warranties?

A: Yes, normally 1 year OR 2000 hours.