Since 1995, KAISAN factory has been a pioneer in the manufacturing of wheeled excavators, crawler excavators, and mini dumpers, consistently delivering products that adhere to the highest standards of quality. Our extensive global presence spans across more than 50 countries and regions, supported by a robust network of representatives in Europe, Australia, New Zealand, South Asia, and other key markets.

Our wheeled excavators range from 5 tons to 12 tons, providing versatile solutions for various industrial applications. Meanwhile, our crawler excavators, ranging from 0.8 tons to 12 tons, are renowned for their exceptional performance and durability, capable of effortlessly handling the most challenging tasks. Additionally, our mini dumpers offer a compact and efficient solution for the transportation of heavy loads, enhancing operational efficiency across diverse environments.

At KAISAN, our team of seasoned engineers and technicians is dedicated to upholding stringent quality standards across all our machines. We are steadfast in our commitment to delivering products renowned for their excellence, safety, and reliability. This dedication has solidified our reputation as a premier manufacturer of heavy-duty machinery, trusted by industries worldwide for superior performance and enduring quality.

1.Ensuring Positive Experiences

At KAISAN, we are committed to ensuring your experience with us is positive. We stand firmly behind every product we sell.

2.Pre-sale Service:

Contact us regardless of whether you decide to collaborate with us. You might discover unexpected benefits. Drawing on our extensive experience in sales and production, we can collaborate on future developments in this line to enhance profitability and mutual growth.

3.Customized Services:

By carefully analyzing customer requirements, we assist in selecting the most suitable machine. We provide relevant samples and thoughtful suggestions tailored to production scale and technical specifications.

4.Sales Service:

We respond to customer inquiries with helpfulness and expertise, dedicating ourselves to exceptional customer service. This includes advice on venue selection, cost-saving strategies, and maximizing the value of our machines.

5.After-sale Service:

(1)Our technicians offer on-site service for customers in China, complemented by all-day online support for international customers. Depending on the needs of foreign customers, we arrange for technicians to travel abroad for machine installation or maintenance if necessary.

(2)During the warranty period, we offer free replacement of machine parts damaged under normal use.

(3)Post-warranty, consider renewing the contract to maintain the same high level of service experienced during the warranty period.

(4)Our company continually evaluates the service attitudes of our staff to promptly enhance overall service satisfaction.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer.

Q: Can you provide customization options for mini  dumpers?

A: Yes, we can offer customization options for mini dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as cabin enclosures or specialized attachments.

Q: What is your minimum order quantity (MOQ)?

A: Our MOQ is one unit.

Q: What is the lead time for orders?

A: Normally 7-10 days or 15-25 days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by letter of credit (L/C) or bank transfer (wire transfer).

Q: Do you provide product warranties?

A: Yes, normally 2000 hours OR 1 year.