Since 1995, KAISAN factory has been a premier manufacturer of wheeled excavators, crawler excavators, and mini dumpers, consistently delivering products that meet rigorous standards. Our extensive global reach includes exports to over 50 countries and regions worldwide, supported by a network of representatives across Europe, Australia, New Zealand, South Asia, and beyond.

Our wheeled excavators range from 5 to 12 tons, providing versatile solutions for various applications. Similarly, our crawler excavators, available from 0.8 tons to 12 tons, are renowned for their exceptional performance and durability, making them adept at handling even the most demanding tasks with ease. Additionally, our mini dumpers offer a compact and efficient solution for transporting heavy loads efficiently.

At KAISAN, our team of seasoned engineers and technicians is dedicated to ensuring that every machine meets rigorous quality standards. We are unwavering in our commitment to delivering products of exceptional quality, safety, and reliability, which has solidified our reputation as a foremost manufacturer of heavy-duty machinery.

1.Positive Customer Experiences

We are dedicated to ensuring your experience with us is positive, standing firmly behind every product we sell.

2.Pre-sale Service:

Feel free to reach out to us, whether or not we are currently collaborating. You may find unexpected opportunities. Drawing on our extensive experience in sales and production, we can jointly explore future developments in this product line to enhance profitability and mutual benefit.

3.Customized Services

By carefully assessing customer requirements, we assist in selecting the most suitable machine. We provide relevant samples and thoughtful suggestions tailored to production scale and technical specifications.

4.Sales Service

We respond to customer inquiries with helpfulness and expertise, dedicating ourselves to exceptional customer service. This includes advice on venue selection, cost-saving strategies, and maximizing the value of our machines.

5.After-sales Service:

(1)Our technicians offer on-site service for customers in China, complemented by all-day online support for international customers. Depending on the needs of foreign customers, we arrange for technicians to travel abroad for machine installation or maintenance if required.

(2)During the warranty period, we offer free replacement of machine parts damaged under normal use.

(3)Post-warranty, consider renewing the contract to maintain the same high level of service experienced during the warranty period.

(4)We continually evaluate our staff's service attitudes to promptly enhance overall service satisfaction.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer.

Q: Can you provide customization options for mini  dumpers?

A: Yes, we can offer customization options for mini dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as cabin enclosures or specialized attachments.

Q: What is your minimum order quantity (MOQ)?

A: Our MOQ is one unit.

Q: What is the lead time for orders?

A: Normally 7-10 days or 15-25 days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by bank transfer (wire transfer) or letter of credit (L/C).

Q: Do you provide product warranties?

A: Yes, normally 1 year OR 2000 hours.