Since 1995, KAISAN factory has been at the forefront of manufacturing wheeled excavators, crawler excavators, and mini dumpers, consistently delivering products that meet stringent standards of excellence. Our extensive global footprint spans over 50 countries and regions, supported by a robust network of representatives in Europe, Australia, New Zealand, South Asia, and beyond.

Our range of wheeled excavators spans from 5 tons to 12 tons, providing versatile solutions for various industrial needs. Meanwhile, our crawler excavators, ranging from 0.8 tons to 12 tons, are renowned for their exceptional performance and durability, ensuring they excel in tackling the most demanding tasks with ease. Additionally, our mini dumpers offer a compact and efficient solution for transporting heavy loads, enhancing productivity across diverse operational environments.

At KAISAN, our dedicated team of skilled engineers and technicians works tirelessly to uphold rigorous quality standards across all our machines. We are steadfast in our commitment to delivering products that embody excellence, ensuring utmost safety, reliability, and performance. This unwavering dedication has positioned us as a premier manufacturer of heavy-duty machinery, trusted for our uncompromising quality and commitment to customer satisfaction.

1.Ensuring Positive Experiences

We strive to ensure your experience with us is positive, standing firmly behind every product we offer.

2.Pre-sale Service:

Feel free to contact us, regardless of whether we currently collaborate. Unexpected benefits may arise. Drawing on our extensive experience in sales and production, we can collaboratively discuss the future development of this product line to enhance profitability and mutual growth.

3.Customized Services:

Through careful analysis of customer requirements, we assist in selecting the most suitable machine. We provide relevant samples and thoughtful suggestions tailored to production scale and technical specifications.

4.Sales Service:

We respond to customer inquiries with helpfulness and expertise, dedicating ourselves to exceptional customer service. This includes advice on venue selection, cost-saving strategies, and maximizing the value of our machines.

5.After-sales Service:

(1)Our technicians offer on-site service for customers in China, supplemented by all-day online support for international customers. Depending on the needs of foreign customers, we arrange for technicians to travel abroad for machine installation or maintenance if necessary.

(2)During the warranty period, we offer free replacement of machine parts damaged under normal use.

(3)Post-warranty, consider renewing the contract to maintain the same high level of service experienced during the warranty period.

(4)We continually assess our staff's service attitudes to promptly enhance overall service satisfaction.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer.

Q: Can you provide customization options for mini  dumpers?

A: Yes, we can offer customization options for mini dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as cabin enclosures or specialized attachments.

Q: What is your minimum order quantity (MOQ)?

A: Our MOQ is one unit.

Q: What is the lead time for orders?

A: Normally days 15-25 or 7-10  days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by letter of credit (L/C) or bank transfer (wire transfer).

Q: Do you provide product warranties?

A: Yes, normally 2000 hours OR 1 year.