Since 1995, KAISAN has specialized in producing wheeled excavators, crawler excavators, and mini dumpers, consistently adhering to rigorous quality standards. Our products are distributed across more than 50 countries and regions, supported by a robust network of representatives in Europe, Australia, New Zealand, South Asia, and beyond. Our wheeled excavators range from 5 to 12 tons, delivering versatile solutions for diverse applications. Our crawler excavators, spanning from 0.8 tons to 12 tons, are celebrated for their exceptional performance and durability in demanding conditions. Additionally, our mini dumpers provide a compact and efficient option for transporting heavy loads effortlessly.

At KAISAN, our team of expert engineers and technicians is dedicated to maintaining the highest quality standards for all our machinery. We are firmly committed to delivering exceptional quality, safety, and reliability, which has established our reputation as a leading manufacturer of heavy-duty equipment.

Our Service

1. Positive Customer Experiences
We are committed to ensuring a positive experience with every interaction and take pride in standing behind all our products.

2. Pre-Sale Services
Feel free to reach out to us whether you're initiating a partnership or exploring options. Leveraging our extensive sales and production experience, we can discuss the future development of your product line to enhance profitability and mutual growth.

3. Customized Services
We carefully evaluate your specific needs to help you select the most suitable machine. Our team provides relevant samples and tailored recommendations based on your production scale and technical requirements.

4. Sales Services
We address customer inquiries with expert, supportive responses. Our dedicated customer service includes advice on venue selection, cost-saving strategies, and optimizing the value of our machines.

5. After-Sales Services

(1)On-Site and Online Support: Our technicians offer on-site service within China and provide round-the-clock online support for international customers. For foreign clients, we arrange for technicians to travel abroad for installation or maintenance as needed.

(2)Warranty Coverage: During the warranty period, we will replace any parts damaged under normal use at no cost.

(3)Post-Warranty Support: After the warranty period, you can renew your service contract to continue enjoying the same level of support.

(4)Service Quality: We regularly assess our staff’s service attitudes to ensure continuous improvement in overall service satisfaction.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer.

Q: Can you provide customization options for mini  dumpers?

A: Yes, we can offer customization options for mini dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as cabin enclosures or specialized attachments.

Q: What is your minimum order quantity (MOQ)?

A: Our MOQ is one unit.

Q: What is the lead time for orders?

A: Normally 7-10 days or 15-25 days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by bank transfer (wire transfer) or letter of credit (L/C).

Q: Do you provide product warranties?

A: Yes, normally 1 year OR 2000 hours.