Since 1995, KAISAN factory has been manufacturing wheeled excavators, crawler excavators, and micro dumpers, consistently delivering products that meet stringent quality standards. Our extensive global presence spans over 50 countries and regions, supported by a robust network of representatives in Europe, Australia, New Zealand, South Asia, and beyond. Our wheeled excavators range from 5 to 12 tons, providing versatile solutions for various applications. Meanwhile, our crawler excavators, available from 0.8 tons to 12 tons, are renowned for their exceptional performance and durability, capable of handling the most challenging tasks effortlessly. Additionally, our micro dumpers offer a compact and efficient solution for transporting heavy loads effectively.

At KAISAN, our dedicated team of skilled engineers and technicians works diligently to ensure that every machine meets rigorous quality standards. We are deeply committed to upholding the highest levels of quality, safety, and reliability, which has established us as a renowned manufacturer of robust heavy-duty machinery.

All of our products have CE  ISO Certificate

Our Service

1.Positive Customer Experiences

We are committed to ensuring your experience with us is positive, standing firmly behind every product we offer.

2.Pre-sales Service:

Feel free to call us, whether or not we have started working together. You may discover unexpected benefits. Drawing on our extensive experience in sales and production, we can collaboratively discuss the future development of this product line, aiming to enhance profitability and mutual growth.

3.Customized Services

By carefully analyzing the customer's requirements, we assist in selecting the most suitable machine. We provide relevant samples and thoughtful suggestions tailored to production scale and technical specifications.

4.Sales Service

We respond to customer inquiries with helpful and knowledgeable support. Our dedication extends to offering advice on venue selection, cost-saving measures, and optimizing the value of our machines.

5.After-sales Service:

(1)Our technicians offer on-site service for customers within China, supplemented by all-day online support for international customers. According to the requirements of foreign customers, we arrange for technicians to travel abroad for machine installation or maintenance as needed.

(2)During the warranty period, we replace machine parts damaged under normal use at no cost.

(3)After the warranty expires, consider renewing the contract to continue receiving the same level of service enjoyed during the warranty period.

(4)We continually assess our staff's service attitudes to promptly enhance overall service satisfaction.

Q: Are you a excavator manufacturer or a trading company?

A: We are a excavator manufacturer.

Q: Can you provide customization options for micro dumpers?

A: Yes, we can offer customization options for micro dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as specialized attachments or cabin enclosures.

Q: What is your minimum order quantity (MOQ)?

A: Our minimum order quantity (MOQ) is one unit.

Q: What is the lead time for orders?

A: Normally 7-10 days or 15-25 days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by letter of credit (L/C) or bank transfer (wire transfer).

Q: Do you provide product warranties?

A: Yes, normally 2000 hours OR 1 year.