Since 1995, KAISAN factory has been a trusted manufacturer of wheeled excavators, crawler excavators, and mini dumpers, consistently meeting rigorous standards. Our products have gained acclaim in over 50 countries and regions worldwide, supported by a network of representatives across Europe, Australia, New Zealand, South Asia, and beyond. Our wheeled excavators range from 5 to 12 tons, while our crawler excavators, spanning from 0.8 to 12 tons, are renowned for their exceptional performance and durability, capable of tackling the most demanding tasks effortlessly. Additionally, our mini dumpers provide a compact and efficient solution for transporting heavy loads.

At KAISAN, our dedicated team of skilled engineers and technicians works tirelessly to uphold stringent quality standards across all our machines. We are committed to delivering products that prioritize quality, safety, and reliability, establishing us as a premier manufacturer of heavy-duty machinery.

1.Enhancing Customer Experience: We strive to ensure your experience with us is consistently positive, backing every product we sell with our commitment to your satisfaction.

2.Pre-Sale Consultation: Contact us regardless of whether you choose to partner with us. Gain unexpected insights and discuss future developments based on our extensive experience in sales and production. Together, we can enhance profitability and mutual growth.

3.Customized Solutions: By carefully analyzing your requirements, we assist in selecting the most suitable machine. We provide relevant samples and thoughtful recommendations tailored to your production scale and technical specifications.

4.Sales Support: We respond to customer inquiries with dedication and expertise. Our customer service goes beyond mere assistance; we offer advice on venue selection, cost-saving strategies, and maximizing the value of our machines.

5.Comprehensive After-Sales Service:

(1)Our technicians offer on-site support for customers within China and provide around-the-clock online assistance for international clients. If needed, we can arrange for technicians to travel abroad for installations or maintenance.

(2)During the warranty period, damaged machine parts under normal use are replaced free of charge.

(3)Extend your service benefits post-warranty by renewing your contract to continue receiving the same level of service.

(4)We promptly evaluate our staff's service attitudes to continually improve customer satisfaction.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer.

Q: Can you provide customization options for mini  dumpers?

A: Yes, we can offer customization options for mini dumpers based on specific requirements. This includes modifications

in engine power, load capacity, dumping mechanisms, and additional features such as cabin enclosures or specialized attachments.

Q: What is your minimum order quantity (MOQ)?

A: Our MOQ is one unit.

Q: What is the lead time for orders?

A: Normally 7-10 days or 15-25 days upon receiving the advance payment.

Q: What are your accepted payment terms?

A: We typically accept payment by bank transfer (wire transfer) or letter of credit (L/C).

Q: Do you provide product warranties?

A: Yes, normally 1 year OR 2000 hours.